Objectives
- Establish a good rapport with all your customers
- Resolve complaints quickly and confidently
- Defuse customers with specific words and phrases
- Know steps for handling negativity
- Master your attitude
- Listen with all three ears
- Learn tools to transform angry customers
- Recognize when you know you will say no
- Have six sensational ways to say “Thank You”
Back to Workshops
Click here to sign up for a seminar or workshop
